Shipping Policy

This Shipping Policy outlines the official standards, processing procedures, delivery timelines, customs regulations and related logistics rules for all orders placed on our official website. Designed to provide clear, transparent and standardized logistics service guidelines for all global customers, this policy applies to all product orders, delivery arrangements and cross-border transportation services on the site. We adhere to standardized order processing and cross-border logistics management to ensure stable, safe and reliable delivery of all purchased items to customers worldwide.

1. Order Processing & Handling Time

All orders received and confirmed on our official website will undergo systematic review and manual processing before shipment. We maintain a standardized and efficient order handling workflow to ensure every valid order is processed in sequential order. Standard order processing and preparation will be completed within 1 to 3 working days after successful payment verification. This processing period includes order information confirmation, product inspection, packaging arrangement and outbound scheduling preparation.

All products are strictly inspected before packaging to ensure complete product quality, intact appearance and complete accessories. Professional packaging materials are adopted to avoid extrusion, damage or contamination of products during long-distance cross-border transportation, ensuring that customers receive intact and qualified products.

2. Global Delivery Timeframe

We provide stable cross-border logistics delivery services covering global regions. After the order is successfully shipped out of the warehouse, the overall standard delivery period ranges from 6 to 12 working days. The actual delivery time may have slight fluctuations due to regional logistics efficiency, local customs clearance progress, and objective transportation conditions, but we will always cooperate with high-quality logistics channels to ensure the fastest and most stable delivery efficiency.

During peak shopping periods or special logistics adjustment cycles, the delivery schedule may be slightly delayed. We will keep track of the logistics status of all orders in real time and ensure that all goods are delivered to customers in a safe and complete manner within a reasonable cycle.

3. Customs & Duty Regulations

As a professional cross-border e-commerce platform serving global users, we undertake all customs-related expenses incurred during the entire cross-border transportation and customs clearance process. All tariffs, customs clearance fees and other additional official charges generated by commodity import and customs declaration shall be fully borne by us.

Customers will not be required to pay any extra fees or undertake any customs-related costs throughout the order transportation and delivery process. We complete standardized customs declaration and clearance procedures in accordance with international cross-border trade specifications and local import regulations of the destination country, effectively simplifying the customer’s shopping process and eliminating all hidden cost risks in cross-border shopping.

4. Logistics Tracking & Order Status

Once the order is shipped successfully, we will update the corresponding logistics tracking information in the order system in a timely manner. Customers can check the real-time transportation status, transit progress and latest delivery information of their orders through the official order inquiry channel. We maintain real-time logistics follow-up services for all orders to ensure that abnormal logistics situations can be found and handled in a timely manner.

In case of logistics delays, transit suspension, customs clearance inspection and other special situations during transportation, our team will actively follow up and communicate with the logistics provider and customs department to promote the smooth progress of order delivery and minimize the impact of objective factors on customer shopping experience.

5. Delivery Information & Order Accuracy

Customers are responsible for filling in accurate and complete delivery information, including recipient name, detailed delivery address and valid contact information, when placing orders. Accurate delivery information is the key to ensuring smooth customs clearance and successful door-to-door delivery. Incomplete or incorrect address information may lead to delivery failure, logistics return or order delay.

If customers need to modify delivery information after placing an order, they must submit a modification request in a timely manner before the order is shipped. Once the order enters the logistics transportation process, the delivery address and related information cannot be modified to avoid affecting the normal customs clearance and delivery process.

6. Abnormal Logistics Handling

For abnormal logistics situations such as lost goods, severely damaged packages, long-term logistics stagnation and unsuccessful delivery caused by non-human factors of customers, we will verify the situation in a timely manner and provide reasonable follow-up solutions in accordance with official service standards to protect customers’ legitimate shopping rights and interests.

For delivery failures caused by customers’ incorrect address filling, uncontactable recipient, or automatic return of packages due to long-term unclaimed goods, we will negotiate and handle the follow-up matters according to the actual logistics situation to ensure fair and reasonable results.

7. Currency & Settlement Rules

All product pricing, order settlement and service-related expense calculation on the official website adopt unified USD settlement standards. All order amounts are transparent and standardized, ensuring consistent and accurate settlement rules for global customers.

8. Customer Support & Policy Updates

For any questions about order processing progress, delivery cycle, customs clearance rules and logistics abnormal handling, customers can contact our professional customer service team through the Contact Us page on the official website at any time. We will provide timely consultation replies and professional problem-solving services.

We reserve the right to optimize and adjust the content of this Shipping Policy according to business development and logistics service upgrade needs. The latest policy content will be published on the official website in a timely manner, and all subsequent order logistics services will be implemented in accordance with the updated rules.