Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal information submitted by users when browsing and purchasing products on our official website. This policy aims to help every user clearly understand our information processing rules and fully guarantee personal information security and privacy rights. All information processing behaviors adhere to open, transparent, and user-oriented principles, focusing on protecting user data security and optimizing website shopping experience. This policy applies to all visitors, registered users, and customers who use our website services.

1. Information We Collect

We only collect necessary user information that is actively and voluntarily submitted by users during browsing, ordering, and communicating services, and we will never actively collect any irrelevant private information without user consent. The user information we collect is limited to the content required to complete order transactions and normal customer service support, ensuring minimal collection and safe use of user data.

The main information we collect includes basic order and delivery information actively filled by users when placing orders, such as name, delivery address, contact information, and payment related verification information required for order settlement. In addition, we may collect simple feedback information submitted by users when consulting customer service or putting forward product and service suggestions, including service consultation content and product experience feedback. All collected information is only used for internal service operation and will not be used for unauthorized expansion purposes.

2. How We Use Your Information

All user information we collect is only applied to the core scenarios of providing, maintaining, and optimizing official website shopping services, and we strictly abide by the principle of dedicated use of information. Firstly, user delivery and contact information will be used to complete order confirmation, product delivery, logistics tracking, and order follow-up processing, ensuring that every user’s order can be processed and delivered efficiently and accurately.

Secondly, user information and consultation records will be used for customer service response and problem solving, helping our team accurately understand user needs, answer product and order questions in a timely manner, and handle after-sales applications such as returns and refunds efficiently. In addition, we will summarize and analyze user feedback data in an anonymous and aggregated manner, optimize product design, service processes, and website experience, and continuously improve the overall shopping experience of users.

We will never use user personal information for commercial promotion, illegal sharing, spam sending, or other behaviors unrelated to website services, nor will we arbitrarily expand the scope of information use beyond the service purpose specified in this policy.

3. Information Storage and Protection

We attach great importance to user personal information security and have established a complete set of data storage and protection mechanisms. All user data collected through the official website will be stored in encrypted and secure service systems, with strict access authority management. Only authorized internal service and operation personnel can access user information within the scope of service work, and all data access and operation records will be retained for traceability.

We adopt industry-standard data encryption technology and security protection measures to prevent user information from unauthorized access, disclosure, tampering, loss, or leakage. We regularly upgrade system security facilities and optimize data management processes to resist potential security risks and ensure the long-term and stable security of user personal data.

We will only retain user information within the necessary service cycle. After the order is completely completed and the after-sales service guarantee cycle ends, we will regularly clean up and invalidate redundant user data according to system rules to avoid long-term idle storage of user private information and reduce data security risks.

4. Information Sharing and Disclosure

We strictly abide by the principle of user information confidentiality and will never sell, rent, or trade user personal information to any third-party commercial institutions or individuals for profit. We will not take the initiative to disclose user personal information to the outside world without the explicit consent of users.

In order to ensure the normal completion of cross-border logistics and order delivery services, we will only provide the necessary delivery information of users to the cooperative logistics and transportation service providers, so as to complete product transportation, customs clearance and delivery work. All our cooperative service providers have signed strict confidentiality agreements, and they are only allowed to use user information for order delivery services, and bear the corresponding confidentiality and data protection responsibilities.

5. User Rights

All users have the right to independently inquire, check, and correct their personal information stored on our official website. Users can independently modify and update their personal data and delivery information on the personal account page to ensure the accuracy and effectiveness of the information.

If users need to inquire about the use status of personal information, or apply for data deletion and invalidation, they can initiate a request through the Contact Us page. We will respond to user demands in a timely manner, complete information verification and data processing within a reasonable time, and fully respect and protect users’ independent control rights of personal privacy information.

6. Policy Adjustment and Update

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to website operation upgrades and service iteration needs. When the policy content is updated, we will publish the latest version on the official website in a timely manner. The updated privacy policy will take effect immediately after being published on the page, and users can check the latest rules through the official website page at any time.

Users are recommended to browse this policy regularly to understand the latest information protection rules. Your continued browsing, access and shopping on our official website will be regarded as your recognition and acceptance of the latest Privacy Policy content.